Your Committee

Mission and Mandate
Why contact the CUHMR?
Team
Regulations
Annual Reports
Annual Assembly
Mission and Mandate

Mission and Mandate

Founded in 2005, the Committee of Maisonneuve-Rosemont Hospital Users (CUHMR) makes sure that the rights of users are respected. Its mission consists in:

Inform you about your rights and responsibilities;
Promote a better quality of services;
Protect your rights and your interests;
Support you, upon request, in any action you make take with the hospital, including for lodging a complaint;
Ensure the proper functioning of an independant committee, respecting administrative procedures.

In other words, in addition to its responsability of protecting users rights, the Committee is dedicated to improving the life conditions of users by being attentive to their comments and by collaborating with the hospital administration. Through its observations, the Committee continually contributes to improve the services rendered by the hospital.

A user is defined by the Ministry of Health and Social Services as “a natural person who has, or who has had, recourse to health services or social services provided by an establishment of the health and social services network. of Quebec. “For the CUHMR, this is therefore all the people who use or who have used the services offered by the Maisonneuve-Rosemont Hospital.

The law requires each health and social services establishment to form a Users Committee. Composed of 5 volunteer members elected at the annual general assembly, this Committee becomes the voice of all the establishment users. The Committee cannot intervene regarding a formal complaint made towards any other establishment than the one to which it is attached.

Why contact the CUHMR?

The Committee is at your service. It is independant from the hospital. Any user can, directly or through a family member, can contact the Committee at any time and for any reason, including:

To be informed of his-her rights;
To suggest improvements;
To denounce abuse or agression from a member of the personnel;
To make a complaint or express dissatisfaction.

Team

Rick SMITH, President

With 20 years of experience in the health sector, my professional experience has enabled me to understand well the preoccupations and challenges of this sector.

Our Committee plays a key role in ensuring that the rights of users are respected. Its something essential for me!

Patrick COTHENET, member

Now retired, I joined the Committee 3 years ago. I have also been volunteering for the last 5 years at Rosemont Sampling Center.

After a career in the pharmaceutical industry, the health sector has always interested me. The well-being of users is important to me, and this is why I chose to join the Users Committee.

Carole BOUCHARD, member

I have been working in the health sector for the last 4 years, and have also been a user of the Maisonneuve-Rosemont Hospital several times. Those experiences have made me aware of the importance to ensure the respect and dignity of users.

This is why I decided to join the fabulous team of the Users Committee.

Linda SHANKS, member

As a retired psychologist and a current volunteer at Maisonneuve-Rosemont Hospital, I have the energy, the listening capacity and the hope to really make a difference.

Félix DUFORD-RACINE, member

Having been a user for several years in various health establishments, the service quality improvement and the protection of users rights are key concerns to me personnally.

Being a volunteer in the CUHMR gives the opportunity to get involved towards that objective.

Mélissa BELLEMARE DIT LOOF, coordinator

As an employee of the Committee since 2018, I love to make a difference in the life of our users.

The challenges we have to face are important to me, and I convinced that the Users Committee is really the protector of users rights.

Regulations

This section contains all the documentation concerning regulations applicable to the Maisonneuve-Rosemont Users Committee.

Operating Rules

Regulation CA-032 – 2013-04-02

ANNEXE I – Procedure to elect UC members

ANNEXE II – Sample of a candidacy bulletin

ANNEXE III – Certificate of Election by Acclamation

ANNEXE IV – Ballot Sample

ANNEXE V – Election Certificate

ANNEXE VI – Oath

Annual Reports

The Ministry of Health and Social Services requires all Users Committees to present a yearly report of activity to their Board and to MSSS.

Our Annual Report describes :

our responsibilities;
our volunteer team and paid resources;
the activities we have conducted during the year;
our financial report.

To read our past Annual Reports:

Annual Assembly

The Annual Assembly must be convened within six months from the end of our fiscal year (March 31) and takes place in the presence of all users and management representatives wishing to be present.

The Annual Assembly is the occasion to present the annual activity report and the financial statements, to modify the operating rules and to elect new members to the Users Committee, if needed.

To read the minutes of the General Assembly held June 12, 2019 :

To read minutes of the past General Assemblies: