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12. Right to lodge a complaint
11. Right to the confidentiality of one’s User’s file
10. Right to access one’s User’s file
09. Right to receive services in English
08. Right to shelter/Accommodation
07. Right to be accompanied, assisted and represented
06. Right to actively participate in decision-making
05. Right to consent to care or to refuse care
04. Right to receive appropriate care according to one’s health status
03. Right to choose a professional or institution
02. Right to receive services
01. Right to information