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12. Right to lodge a complaint

11. Right to the confidentiality of one’s User’s file

10. Right to access one’s User’s file

09. Right to receive services in English

08. Right to shelter/Accommodation

07. Right to be accompanied, assisted and represented

06. Right to actively participate in decision-making

05. Right to consent to care or to refuse care

04. Right to receive appropriate care according to one’s health status

03. Right to choose a professional or institution

02. Right to receive services

01. Right to information